I had a grotesquely familiar experience in an econ class today: The prof drew up a simple example of a simple concept, yet no one—myself included—understood it. Why? Multiple inconsistencies. A variable name meant one thing in the premises, and something else in the conclusion; a vector was used interchangeably with its distance; the matrix dimensions didn’t match up. Individually, each of these small errors could have been caught and corrected. But taken as a whole, they destroyed every trace of coherence. As a result, half the lecture was spent with the frazzled professor trying to clarify things, only to confuse the audience further, to the point that students were yelling, “Enough! Forget it! Let’s move on!” These are PhD-level students at one of the top econ programs in the world. Yet the situation was so agonizing that it drove them to pandemonium.
When will people learn? If you’re addressing an audience, it is your moral imperative not to waste their time. In particular, there are three goals you must pursue:
- Accuracy: Check your facts, and be rigorous
- Clarity: Address points of possible confusion
- Density: Convey as much information as you can in as little time as possible
This doesn’t just go for mathematical lectures. It goes for any interaction with your fellow human beings, with the imperative growing stronger in proportion to the size of your audience. No matter how much you value your time, if you’re giving a talk that hundreds will attend or writing a book that thousands will read, you owe them your most stringent efforts. Think about it numerically: If you save 3,600 people one second each, you’ve just saved someone an hour.
The desire not to waste other people’s time has always been one of my defining traits. Not that I always succeed, but at least I’m embarrassed when I fail. Sometimes I worry that this mentality is not widely shared.
Tags: design philosophy1 Comment

Couldn’t agree more — I was listening to a webinar today that failed on these three points. I would reorder them though — the information, if accurate and dense, is useless without clarity. Always start with what you are trying to convey. Then put in an appropriate amount of density for the time and audience, then ensure accuracy.